Shipping policy

Thank you for shopping with Tamra Choco.

We are committed to delivering our handmade chocolates, premium dates, and gift collections safely and in excellent condition.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy seasons such as Ramadan, Eid, National Day, Valentine’s Day, Mother’s Day, or other peak periods, processing may take slightly longer.

Delivery Within Qatar

We currently deliver across Qatar.

Estimated delivery times:

* Doha: Same day or next business day (subject to order time and availability)
* Outside Doha: 1–3 business days

Delivery times are estimates and may vary depending on traffic, weather, public holidays, or courier operations.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value.

Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you may receive delivery updates through our delivery partner where available.

For any delivery enquiries, please contact us at:

Email: info@tamrachoco.com

Delivery Address

Customers are responsible for providing accurate delivery information.

If an incorrect or incomplete address causes a failed delivery, additional delivery charges may apply.

Handmade Products

Our products are carefully handmade and packed with attention to quality.

Small variations in colour, decoration, texture, or packaging are part of the handcrafted nature of our products and are not considered defects.

Damaged Deliveries

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

Please include:

* Your order number
* Photos of the product
* Photos of the packaging
* A brief description of the issue

Email:

info@tamrachoco.com

Delivery Delays

While we aim to deliver every order on time, Tamra Choco is not responsible for delays caused by:

* Extreme weather
* Public holidays
* Traffic conditions
* Courier delays
* Events beyond our reasonable control

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Tamra Choco

Email: info@tamrachoco.com

Website: www.tamrachoco.com